Shipping policy

Shipping Policy

At BAE TOWN, we are committed to delivering your favorite jewellery and accessories with care, safety, and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.

Shipping Coverage

We currently offer shipping services across India.
At the moment, we do not provide international shipping. However, we may expand our services in the future.

Order Processing Time

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sales, festive seasons, or high-demand periods, processing may take slightly longer.

Once your order is processed, it is handed over to our trusted courier partners for delivery.

Estimated Delivery Time

Delivery time depends on your location and courier partner availability.

Standard Delivery Timeline:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote or Rural Areas: May take up to 7–10 business days

Please note: These are estimated timelines and not guaranteed delivery dates.

Shipping Charges

We offer affordable shipping options:

  • FREE SHIPPING on all orders above ₹699

  • ₹69 flat shipping fee on orders below ₹699

Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS and/or email.

  • You can use this link to track your shipment in real-time.

  • If you face any issues with tracking, you may contact our support team.

Address & Contact Details

To ensure smooth delivery, please make sure:

  • Your full address is correct and complete.

  • Your PIN code is accurate.

  • Your mobile number is active and reachable.

BAE TOWN will not be responsible for delays or non-delivery caused by incorrect or incomplete shipping information.

Failed Delivery Attempts

If a delivery attempt fails due to:

  • Customer unavailability

  • Incorrect address

  • Incomplete details

  • Refusal to accept the order

The courier partner may attempt re-delivery. If the order is returned to us, re-shipping charges may apply.

Delays & Exceptions

Delivery delays may occur due to:

  • Weather conditions

  • Natural calamities

  • Lockdowns

  • Courier service disruptions

  • High-volume sale periods

BAE TOWN will not be liable for delays caused by circumstances beyond our control.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  • Do not accept the package.

  • Take a photo/video of the condition.

  • Contact us immediately at itsbaetown@gmail.com.

Need Help?

For any shipping-related concerns, feel free to reach out:

📧 itsbaetown@gmail.com